FAQ’S

Product Information

The treated FR fabrics such as cotton, cotton-polyesters or cotton-nylon mixes are textiles applied with flame retardant chemicals in order to achieve flame retardancy. After treatment, these fabrics then possess self-extinguishing qualities and are used to minimize the damage caused by an accident with heat and flame. Treated FR fabrics retain their protective qualities given they are used and laundered according to recommendations. Daletec treated FR materials are guaranteed to keep their FR performance throughout the lifetime of the garment, and the ability of protection even after 200 washing cycles is documented by an external lab.

An inherently resistant fabric is made from a manmade fiber or a blend of fibers that is not flammable itself and possesses resistance to heat and flame. Inherent fibers are made by adding fire resistant compounds in the initial stage of fiber production, or that the fiber itself is developed as a flame resistant fiber.

These fabrics retain their resistance qualities for life and protection cannot be removed or washed away over time.

The case of inherent and treated fabrics take a back seat when it comes to FR fabric selection. It is the individual characteristics of a fabric that determine their suitability in a particular environment such as their weight, thickness, strength, shrinkage, breathability, comfort and wear life. All of these factors should be considered in the selection of the right FR fabric and not just how the FR protection has been achieved.

No. The FR garments shrink just as much as the regular work clothing or less than that.

In the ISO 11612 standard there is a clear demand that the fabric does not shrink more than 3% after 5 cycles of wash and dry, all garments that is to meet this standard therefore cannot have shrinkage above this limit.

Please refer to our Size & Fit Guide for a complete breakdown of size measurements.

Yes, additional products are available by special order. Please contact customer service for more information.

Yes, small quantities or singular items can be ordered. Note: Small quantity or singular item orders may require additional time for delivery.

Northern Workwear Ltd. offers our extended line of protective workwear products to qualified retailers, dealers and volume buyers in Canada. To become a dealer please contact one of our Account Managers toll-free at

1-888-767-2085

Ordering Information

Please contact Customer Service to setup a new account. You can reach a representative by calling 902-405-8559 or toll free within Canada at 1-888-767-2085. You can also fill in our contact form and one of our Account Managers will contact you to setup an account.

Existing accounts can place an order with Northern Workwear Ltd. via fax, email or phone. Please include your purchase order number and account number with your order.

E-MAIL
info@northernworkwearltd.ca

PHONE
Local: 902-405-8559
Toll-Free: 1-888-767-2085

Download our Order Form.

Northern Workwear Ltd. has a variety of payment options to choose from.

INVOICE

Invoice upon credit approval. Our terms are NET30, payable by company cheque, credit card, e-transfer and wired. If you are a new customer interested in a terms account, a credit application should be submitted for pre-approval before placing an order. To request a credit application, please contact Customer Service toll-free at 1-888-767-2085. Completed credit applications can be faxed or emailed with your purchase order to our customer service department at 1-902-431-8307 or info@northernworwearltd.ca. Once your credit application is approved, a customer service representative will notify you of acceptance and credit limit.

CREDIT CARD

Northern Workwear Ltd. accepts Visa and MasterCard.

All orders will be shipped using your choice of transport company. Please provide account information and level of service required when ordering.

Northern Workwear Ltd. currently ships within Canada and the USA.

Yes. Local pickup is available if you are in the Halifax area.

In the event an item needs to be returned, please e-mail or contact one of our customer service representatives. You will be issued a Return Authorization Number which must accompany the garment when it is returned along with a reason for the return. Returns must be sent via prepaid freight. If an item is sent freight collect, we reserve the right to deduct the collect freight amount from the credit or to charge this amount to the account. If a product is returned for inspection and is found to have a manufacturer’s defect, Northern Workwear Ltd. will credit the return freight.

Items shipped as ordered, if accepted as a return, will be subject to a 15% restocking fee.

Special order items are not subject for return.