FAQ’S

The treated FR fabrics such as cotton, cotton-polyesters or cotton-nylon mixes are textiles applied with flame retardant chemicals in order to achieve flame retardancy. After treatment, these fabrics then possess self-extinguishing qualities and are used to minimize the damage caused by an accident with heat and flame. Treated FR fabrics retain their protective qualities given they are used and laundered according to recommendations. Daletec treated FR materials are guaranteed to keep their FR performance throughout the lifetime of the garment, and the ability of protection even after 200 washing cycles is documented by an external lab.

An inherently resistant fabric is made from a manmade fiber or a blend of fibers that is not flammable itself and possesses resistance to heat and flame. Inherent fibers are made by adding fire resistant compounds in the initial stage of fiber production, or that the fiber itself is developed as a flame resistant fiber.

These fabrics retain their resistance qualities for life and protection cannot be removed or washed away over time.

The case of inherent and treated fabrics take a back seat when it comes to FR fabric selection. It is the individual characteristics of a fabric that determine their suitability in a particular environment such as their weight, thickness, strength, shrinkage, breathability, comfort and wear life. All of these factors should be considered in the selection of the right FR fabric and not just how the FR protection has been achieved.

No. The FR garments shrink just as much as the regular work clothing or less than that.

In the ISO 11612 standard there is a clear demand that the fabric does not shrink more than 3% after 5 cycles of wash and dry, all garments that is to meet this standard therefore cannot have shrinkage above this limit.

Please refer to our Size & Fit Guide for a complete breakdown of size measurements.

Yes, additional products are available by special order. Please contact customer service for more information.

Yes, small quantities or singular items can be ordered. Note: Small quantity or singular item orders may require additional time for delivery.

Northern Workwear Ltd. offers our extended line of protective workwear products to qualified retailers, dealers and volume buyers in Canada. To become a dealer please contact one of our Account Managers toll-free at

1-888-767-2085

Please contact Customer Service to setup a new account. You can reach a representative by calling 902-405-8559 or toll free within Canada at 1-888-767-2085. You can also fill in our contact form and one of our Account Managers will contact you to setup an account.

Existing accounts can place an order with Northern Workwear Ltd. via fax, email or phone. Please include your purchase order number and account number with your order.

E-MAIL
orders@northernworkltd.ca

PHONE
Local: 902-405-8559
Toll-Free: 1-888-767-2085

Northern Workwear Ltd. has a variety of payment options to choose from.

INVOICE

Invoice upon credit approval. Our terms are NET30, payable by company cheque, credit card, e-transfer and wired. If you are a new customer interested in a terms account, a credit application should be submitted for pre-approval before placing an order. To request a credit application, please contact Customer Service toll-free at 1-888-767-2085. Completed credit applications can be faxed or emailed with your purchase order to our customer service department at 1-902-431-8307 or info@northernworwearltd.ca. Once your credit application is approved, a customer service representative will notify you of acceptance and credit limit.

CREDIT CARD

Northern Workwear Ltd. accepts Visa, MasterCard and PayPal.

E-Commerce

Northern Workwear Ltd. now offers purchases through our NEW e-commerce website for online purchasing.

• Free Ground Shipping (Canada Post / Best Way) for all orders over $200.00 Pre-tax within the Canadian Provinces
• Orders under $200.00 a standard delivery charge of $25.00 will be applied to your order for delivery within the Canadian Provinces

Northern Workwear Ltd. currently ships within the Canadian Provinces.

Yes. Local pickup is available if you are in the Halifax area, following all COVID protocols.

What our Warranty covers

Products with defects in material or workmanship will be replaced or repaired at the discretion of Northern Workwear Ltd. for the defined warranty period of the product (6 months).

The warranty excludes products damaged to normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, damage or if the product is used for a purpose for which it was not designed, or used not in accordance with the product instructions. Unauthorized product modification automatically VOIDS the warranty. Damage due to wear and tear may be repaired at a reasonable charge.

Northern Workwear Ltd. will use reasonable discretion to determine the validity of warranty claims. Each situation is different and is up to the discretion of Northern Workwear Ltd. to determine whether a product has a manufacturing defect or if it is wear and tear. In the case that a product does have a manufacturing defect and is repairable, we may choose to not replace but to repair product. The decision on whether to repair or replace a product is solely up to the discretion of Northern Workwear Ltd.

The warranty applies to the original purchaser only and proof of purchase is required.

All products are required to be marked with a RETURN AUTHORIZATION (RA) number. Please mark the RA number on the outside of the box and include any paperwork shipped with the product. Northern Workwear Ltd. will refuse any product returned without a RA number.

Please keep a copy of your RA number for reference in case of any inquiries.

Northern Workwear Ltd. requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under warranty.

Once we have received your product our Quality Assurance Department will inspect the product. It is then determined whether the product will be covered under this warranty. If the product is deemed to be covered under warranty, it will either be replaced or repaired at the sole discretion of Northern Workwear Ltd.

If you need further assistance, please call our Customer Service Department at 1-902-405-8559 or email at info@northernworkwearltd.ca

In the event an item needs to be returned, please e-mail or contact one of our customer service representatives. You will be issued a Return Authorization Number which must accompany the garment when it is returned along with a reason for the return. Returns must be sent via prepaid freight. If an item is sent freight collect, we reserve the right to deduct the collect freight amount from the credit or to charge this amount to the account. If a product is returned for inspection and is found to have a manufacturer’s defect, Northern Workwear Ltd. will credit the return freight.

Items shipped as ordered, if accepted as a return, will be subject to a 15% restocking fee.

Special order items are not subject for return.